Jennifer Ouzounov
Chief Operating Officer (COO)
Jennifer brings over 20 years of healthcare management experience to OMS Nashville with her background being primarily in Acute Care, Post-Acute Care, and Academic Medical settings. As COO of OMS Nashville, she oversees daily administrative and operational functions of the organization and its clinics. She works with the surgeons, department managers, employees, outside vendors and strategic business partners to ensure overall success and delivery of exceptional patient care.
Jennifer holds both an MSHA and MBA degree from the University of Alabama in Birmingham and is a Registered Health Information Administrator (RHIA). When not at work, she enjoys hiking, cycling and snow skiing. Jennifer and her husband, Dimitre, have two daughters, Sofia and Anna.
Ellis Webb
Marketing Manager
Ellis is the liaison between our practice and referring dental offices. She is responsible for all marketing strategies and campaigns and for maintaining digital and social media marketing efforts, branding, and website development, as well as planning all continuing education seminars and other social events.
Ellis has been with OMSNashville for 12 years, spending 9 of those in the business department as a receptionist and the Assistant Business Administrator and the last 3 as the Marketing Manager. She is a Denver Broncos fan who enjoys watching football, traveling to games, listening to podcasts and finding new restaurants to enjoy with her husband, Kurt.
Monica Adams
Manager of Patient Scheduling and Referral Coordination
Monica previously served as the Business Department Manager for many years. With the significant growth of the practice, she chose to focus her efforts primarily on scheduling and surgery scheduling, transitioning into her current role as Manager of the Scheduling Department. She is also an active member of SOMSA.
As Manager of Patient Scheduling and Referral Coordination, Monica oversees the scheduling department, manages doctor schedules, coordinates rotations at charitable clinics, and handles after-hours services, along with all patient information and correspondence platforms. She is committed to ensuring a seamless and positive patient experience, making each visit informative, pleasant, and efficient. Monica also manages multiple software applications to track production, patient scheduling, and to effectively apply triage criteria for surgeries. Additionally, she creates training materials to help her team maintain professionalism while gathering the critical information necessary for patient triage.
Monica joined OMSNashville in 2008. Originally from Pensacola, FL, she moved to Nashville in 2003. She frequently visits her family in Pensacola and enjoys relaxing beach vacations back home. Monica loves to travel and enjoys spending quality time with her children and golden retrievers. An avid Alabama fan since 1992, she enjoys tailgating and hosting parties for football games. Passionate about growing and eating super-hot, unique peppers, she always carries at least one with her. One of her bucket list goals is to win a pepper-eating contest one day.
Kristen Hudson
Controller
Kristen has had the opportunity to gather experience in several areas of the practice in her 22 years at OMSNashville. She uses this knowledge in her position as Controller to monitor expenditures, oversee day-to-day accounting, and manage accounting records.
Kristen loves the outdoors, specifically camping and hiking with her family, as well as photography. She is happily married to her husband of 21 years, with three wonderful children.
Katie Austin
HR Manager
Katie brings over 15 years of healthcare management and Human Resources experience to OMSNashville with her background being primarily in Optometric and Long-term care settings. As Human Resources Manager at OMS Nashville, she oversees the needs of all the OMS employees. She is responsible for recruiting new talent as well as assisting with employee engagement and development.
Katie holds a Bachelor of Psychology degree from Middle Tennessee State University (MTSU) along with certification from The Society for Human Resource Management (SHRM-CP). When not at work, she enjoys going to concerts, listening to podcasts and spending time with her husband, Ben and son, Harrison.
Carrie Gatens
Surgery Department Manager
As Surgical Department Manager, Carrie supervises all aspects of the Surgical Department. She is responsible for overseeing all Surgical Assistants, OSHA compliance, and promoting the highest quality of care for patients in a stress-free and safe environment. Carrie brings 27 years of oral surgery experience to OMSNashville. She loves sharing all the knowledge she has gained and all her experience with her staff. She is a native of West Virginia and is currently a resident of Hendersonville TN. She enjoys being outdoors, biking, camping, reading, and cycling. Family time with her husband, son and two grandchildren are most important to her. Her #1 bucket list item is to visit Italy, Sicily specifically, to enjoy and learn more about her husband’s family history.
Tonya Childress
Billing / Accounts Receivables Manager
Tonya is responsible for overseeing all aspects of our billing and collections process by monitoring and managing patient accounts, collecting and posting payments from insurance companies, following up with insurance companies for any irregularities or delayed payments. She ensures that patients and insurance companies are properly billed for all services, and that the payments are received and processed in a timely manner.
Tonya has been with OMSNashville since 2017. She was born in California but was raised in Tennessee. She enjoys spending time with her husband Charles and 3 children, Nathan, Kevin, Savannah and my 3 Grandchildren. When she is not with her family, she also enjoys the beach, the pool and taking weekend getaways.
Katie Duchon
Manager of Administrative Operations
Katie joined our practice in January 2024 as our Insurance and Treatment Coordinator Manager. Katie comes to OMSNashville with 9+ years of experience in the medical and dental industries. Katie uses her experience and expertise to guide her team – ensuring patient benefits are verified prior to appointments and estimated costs for procedures are as accurate as possible.
Katie is from Southern California where she attended USC prior to moving to Nashville. Katie is married to her husband Josh and they have two children – Remi & Dax. In her free time, Katie enjoys snowboarding and cooking.
Autumn Hodges
Implant Coordinator
As the implant coordinator, Autumn is a patient advocate throughout the dental implant process. She ensures smooth communication between patients, referring Doctors, and the surgical team, essentially guiding patients through the implant process while addressing any concerns or questions they may have.
Autumn has 9 years of implant experience. Prior to her role as implant coordinator, she worked as Dr. Burchfield’s personal assistant, to whom she attributes much of her extensive implant knowledge.
Autumn enjoys spending her free time outdoors with her husband, Bryce, and her son, Dawson. She prides herself in her role as a wife and mother.
Liz Dauberman
Implant Consultant
Liz brings close to 20 years of dental experience as a dental assistant with the majority in oral surgery and prosthodontics. She is known for her compassionate, patient-centered approach, making her the perfect implant consultant for OMSNashville. She has an in-depth understanding of the implant process which allows her to guide patients and dental professionals through the complexities of dental implant procedures. She collaborates with dental practices to help them implement the best treatment options tailored to individual patient needs. She is passionate about improving patients’ oral health and quality of life.
When she is not at work she enjoys making pottery, crafting, camping and spending time with family and friends. Liz and her wife, Amy have three fur babies, Abby Leigh, Millie June and Honey Darwin.
